Cordlife is hiring! Do you have what it takes to be a Cordlifer?

We are inviting high calibre candidates to join our dynamic and passionate team in Singapore. With over 50,000 families (and growing) saving their babies' cord blood with Cordlife Group Limited, this is a fantastic opportunity to be part of a healthcare organisation that is fast-expanding!

Be part of our dynamic team!

Comprehensive training and development, remuneration package and staff benefits will be provided to the successful candidates.

We welcome Singaporeans and Singapore PRs to apply.

Kindly send your resume to:

Human Resources Department
Cordlife Group Limited
1 Yishun Industrial Street 1
A'Posh Bizhub
Singapore 768160
Tel: (65) 6238 0808
Fax: (65) 6238 1108

  • Diploma with minimum 1 year Customer Service / Telemarketing experience
  • Highly independent and organized
  • Team player
  • Positive attitude with a pleasant personality
  • Excellent email communication and telephony etiquette
  • Proficient in computer skills; CRM/ERP and Microsoft Office
  • Client relation management knowledge will be an added advantage
  • Assist the Line Manager to maintain customer service excellence activities/programs
  • Provide support to enquiries on promotions, products and services
  • Contribute to the Customer Care team in providing excellent after-sales support through various customer touch-point provide
  • Instill customer loyalty and retain customers through the company's retention strategies
  • Resolve customers complaint/ feedback and all difficult customer enquiries resulting in an increase in customer satisfaction and promotes customer retention
  • Diploma/ Degree in Biomedical Science with minimum 2 years working experience in Quality System and prefably 1 year of working experience in the laboratory
  • Good communication skills
  • Meticulous and systematic
  • Responsible for Quality Systems in the company
  • Maintenance of company quality system in compliance to:
    • regulatory requirement; MOH PHMC (Private Hospitals and Medical Clinics) Act and HSA GDPMDS (Good Distribution Practice for Medical Devices)
    • accreditation standards; AABB (American Association of Blood Banks) & FACT (Foundation for the Accreditation of Cellular Therapy)
  • Follow-up with operation team on deviation/ non-conformance of workflow for rectification and process improvement
  • Performance of internal audit and record checking to enforce operation compliance
  • Assist regional office on quality matters
  • Maintains computerize and written records/ reports
  • Responsible for Document Control
  • Support supplier/ vendor qualification
  • Feedback to management the quality system in compliance to regulatory and AABB standard requirement.
  • Minimum qualification from ‘O’ / ‘A’ Levels or Polytechnic Diploma with at least 1 year experience in general administration
  • Able to work within weekly deadlines
  • Able to work well independently, as well as in a team
  • Positive attitude, innovative and initiative
  • Proficient in MS Office applications, i.e. Words, Excel and PowerPoint
  • Sorting of materials in accordance with the existing filing system
  • Preparation and upkeep of current records and documents
  • Ensure documents are properly archived and placed
  • Scanning and filing of documents
  • Perform accurate data entry of contract and timely submission of finance forms
  • Perform data integrity verification
  • Update and acknowledgement of change of details and birth certificate
  • Respond to email queries in a timely fashion
  • Timely turnaround time for client correspondences
  • Monitor and upkeep all borrowed Sales contracts in a log book
  • Any miscellaneous changes on Singapore Sales contracts
  • Franking of mails
  • Diploma in Medical Technology or related disciplines
  • Good aseptic technique, experience in tissue / plant culture and the handling of liquid nitrogen will be an added advantage
  • Experience in maintaining quality records will be an added advantage
  • Strong sense of responsibility and a good team player
  • Able to work independently and without supervision
  • Keen interest to developing a career in the laboratory/ biotechnology field
  • Effective communicator, both verbally and in writing in English
  • Willing to work on weekends
  • Ensure that UCB (Umbilical Cord Blood) and UCL (Umbilical Cord Lining) are collected from all maternity hospitals in Singapore and delivered timely to our laboratory for processing
  • Monitor maternal blood withdrawal within 48 hours when initial withdrawal is insufficient
  • Ensure accuracy and completeness of documents in collection kits
  • Good understanding of the specific SOPs (Standard Operating Procedures) and be able to carry out duties efficiently
  • Call clients to acknowledge the receipt of UCB and UCL from the hospital
  • Directly responsible for the laboratory processing and storage preparation of client's UCB and UCL
  • Assist in the maintenance of quality in the laboratory
  • Recognize protocol deviances and dutifully record incidences when necessary
  • Any other duties that may be assigned by the line manager from time to time
  • Very Well-Versed in Microsoft Excel is a MUST i.e. Excel formulas, VLookup, etc
  • Ability to cross reference a number of sources to ensure accuracy of data
  • Experience in a support function is required
  • Good attention to detail and accuracy is required
  • Meticulous, Independent and have initiative
  • Strong verbal and written communication skills with an ability to interact successfully with internal colleagues, and third-parties
  • Support the project team in data migration