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Careers

Cordlife is hiring! Do you have what it takes to be a Cordlifer?

We are inviting high calibre candidates to join our dynamic and passionate team in Singapore. With over 50,000 families (and growing) saving their babies' cord blood with Cordlife Group Limited, this is a fantastic opportunity to be part of a healthcare organisation that is fast-expanding!

Be part of our dynamic team!

Comprehensive training and development, remuneration package and staff benefits will be provided to the successful candidates.

We welcome Singaporeans and Singapore PRs to apply.

Kindly send your resume to:
Human Resources Department
Cordlife Group Limited
1 Yishun Industrial Street 1
#06-01/09
A'Posh Bizhub
Singapore 768160
Tel: (65) 6238 0808
Fax: (65) 6238 1108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Responsibilities:

  • Set technical / technology directions to support corporate and business objectives
  • Operational responsibility of regional facilities as designated; ensure adherence to internal/AABB (or other applicable international) standards and local authority guidelines
  • Process development and continuous improvement
  • Provide technical support/advice to business functions
  • Provide directions, advice to Lab Managers on all technical & lab operational aspects
  • Oversee cord blood unit releases.
  • Interfacing with Doctors & clients, when required.
  • Evaluate processing data, ensure product safety, efficacy and endpoints met
  • Ensure daily aspects of laboratory processes are performed in accordance with SOPs and quality standards met
  • Scouting and assessments of potential new products, services, technologies and processes for the company
  • Authority on the generation, review and approval of new policies, processes and procedures
  • Authority on technical/laboratory changes and internal product quality criteria
  • Authority on the initiation and maintenance of relationship with internal and external stakeholders relevant to new opportunities as well as negotiation with parties

Requirements:

  • PhD in Biomedical/ Biotechnology or any other life sciences with experience and strong technical knowledge in genetics, molecular or medical diagnostics preferred
  • Laboratory management experience is preferable
  • Knowledge of AABB/FACT Netcord standards, CAP laboratory guidelines, cGMP guidelines for advanced cell/tissue therapy products is preferred.
  • Must be Hepatitis B immunized
  • Travelling is required

Responsibilities:

  • Develop and roll out new product lines to the different countries.
  • Incubate the new rolled-out product lines as overall product manager prior to handing over to permanent product caretaker/manager.
  • Oversee the product lifecycle management of rolled out initiatives.
  • Identifying potential new products or services by conducting market research and industry review.
  • Generate product requirements, product specifications, tech transfer timetables and pricing plans.
  • Lead the generation of time-integrated/go-to-market plans for product introduction by liaising with the different stakeholders.
  • Plan and oversee execution of operational roll outs for new products/initiatives in conjunction with various Corporate and regional teams.
  • Facilitate and oversee the sales readiness of the relevant regional teams for the launch (or testing) of new products/initiatives.
  • Gathers market, customer and competitor data that will assist/result in further product improvement and development, and report findings on a regular basis.
  • Any other duties and/or projects that may arise from new business development activities, as directed.

Requirements:

  • Degree in Business or Science-related discipline with at least 3 years of working experience in product management (or marketing and business development roles with product management responsibilities).
  • Familiar with the healthcare industry and experience in diagnostics products/services.
  • Must have prior knowledge and experience in managing and executing the operational roll outs of new initiatives.
  • Able to succeed in an entrepreneurial and fast-paced environment.
  • Strong business acumen, be customer focused, team and results-oriented.
  • May require to travel

Responsibilities:

  • Support the Line Manager in the execution of marketing initiatives (digital marketing, events management, roll out of tactical promotions and brand campaigns, management of loyalty & referral programs, development of marketing materials, etc.)
  • Participate in team brainstorming sessions and assist in the execution of all marketing initiatives / plans / strategies
  • Support in the planning, development, implementation and performance tracking of effective digital strategies to drive campaign performance across digital platforms
  • Rotational lead and support functions in the management of events (ie: baby fairs, seminars, client nurturing events, etc.)
  • Craft marketing content to drive maximum audience engagement across multiple platforms
  • End-to-end execution and management of marketing campaigns – from content generation and copywriting, to campaign tracking and reporting
  • Source, manage and liaise with agencies and vendors to develop marketing materials (e.g. product brochures, detailing aids, website content, etc.)
  • Segment leads and/or client database to effectively execute Marketing campaigns
  • Marketing operations support (ie: expense reporting, raising of purchase orders, etc.)

Requirements:

  • Diploma/ Degree with at least 1-2 years of experience in digital media and social media marketing
  • Knowledge of traditional marketing
  • Ability to copy write
  • Strong communication and analytical skills
  • Experience in working with agencies (ie: media, creative, etc.)
  • Strong command of English with a flair for writing
  • Multitasker with the ability to work in a fast-paced and dynamic environment
  • Highly attentive to details
  • Team player with strong project management skills, yet possesses the ability to work both independently with minimal supervision

(NORTH AREA/ 5 DAYS/ OFFICE HOURS)

Description:

  • Assist the Line Manager to maintain customer service excellence activities/programs.
  • Contribute to the Customer Relations team by providing support on pre and post sales related enquiries (promotions, products and service) through various customer touch-points (calls, emails and website enquiries).
  • Resolve customer’s complaint/feedback through excellent service recovery, promoting customer satisfaction.
  • Instill customer loyalty and retention through the company's retention programs and outbound service calls
  • Any other duties that may be assigned by the Line Manager from time to time

Requirements:

  • Diploma with minimum 1 year Customer Service / Telemarketing experience
  • Highly independent and organized
  • Team player
  • Takes pride in providing excellent customer service
  • Positive attitude with a pleasant personality
  • Excellent communication skills and telephone etiquette
  • Proficient in computer skills; Microsoft Office
  • Client relation management knowledge will be an added advantage
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