FAQ on
Cordlife Care360^o

The Cordlife Care360° Safeguard programme is a comprehensive safeguard designed to give you and your child extra peace of mind. The Care360° Safeguard programme allows you and your family to enjoy:

Cordlife Max:360°
Maximise with Sepax2 Automated Processing Technology
Cordlife uses Sepax2 automated stem cell processing system to facilitate optimal stem cell recovery from your baby's cord blood, so you get more stem cells for maximum transplant success.^

Cordlife Shield:360°
Tender Loving Care for You and Your Family
Cordlife provides coverage for possible pregnancy and childbirth complications, so that you and your family can have added peace of mind.^

Cordlife Protect:360°
Freedom for You and Your Family
If you or your spouse dies or suffers from Total and Permanent Disability (TPD)*, Cordlife and an international insurer will waive your child's future storage payments. Depending on the payment plan you elect, your family may also receive a token fund.*

Cordlife Pledge:360°
Our Pledge to Quality Processing and Storage Standards
Cordlife guarantees you a suitable match or S$50,000 to cover medical costs if the cord blood unit fails to be viable at the time of transplant.

Cordlife Assure:360°
Assurance Tests prior to a HSC Transplant
Prior to the haematopoietic stem cell (HSC) transplant, Cordlife will cover the costs of matching (HLA resolution test) and viability (CFU assay).* This is our assurance that we will be with you if there is a need for the release of your child's cord blood.

Cordlife Guard:360°
Safeguarding You and Your Family
Cordlife has added insurance coverage, to safeguard you and your family from financial loss that results from direct malpractice.*

^Conditions apply.

*Applies to Cordlife Group Limited enrolments starting on 7 September 2011. Kindly note that the above-mentioned is general information only. Please look at the Cordlife Service Agreement for all the details and the rules. Cordlife Group Limited reserves the right to amend or cancel any of the benefits listed above without prior notice. International quality standards may differ between the time your baby's cord blood unit is enroled and the time it is released for transplant. All reasonable efforts will be made to adhere to the prevailing standards at the time of the release of your baby's cord blood unit. HLA testing and CFU assay may or may not cease to become a mandatory quality check.

Cordlife Care 360° Safeguard programme is only applicable to Singapore deliveries.

We are pleased to inform that Cordlife Care 360° Safeguard applies to all Singapore deliveries

At this moment, only clients who enrol with Cordlife from 7 September 2011 can enjoy the benefits of Cordlife Care 360° Safeguard programme.

Once the adoptive parents receive the letter of the adoption for the child, they will be covered under Cordlife Care 360° Safeguard programme.

If the child is diagnosed with stage 4 cancer at the time of enrolment with Cordlife, Protect 360° coverage will begin only on the child's second birthday. Kindly note that our international insurer will conduct investigations prior to any claim disbursement.

Our HLA tests are performed by Health Sciences Authority (HSA).

The cord blood Our CFU testing will be performed by the Singapore Cord Blood Bank (SCBB). They are the only ones in Singapore who perform CFU assays.

The death certificate must be submitted to Cordlife in the event of the death of either biological parent. Cordlife will then determine the token sum payout based on the terms and conditions in place at the time.

The coverage is only for one biological parent; hence, the payout will only be based on one death.

Yes, as long as all required documents have been signed, your husband will be covered under Cordlife Protect:360°.

Cordlife reserves the right to change the terms and conditions of Cordlife 360°. Parents will be informed if there are any changes.

Yes you will. Both your accounts will be covered under the Cordlife Care360° Safeguard programme.

In the event of a divorce case, only the legal custodian will be covered under this programme.